Director, Strategic Customer Success
ServiceTitan(1 month ago)
About this role
The Director of Strategic Residential Customer Success will lead ServiceTitan’s Strategic Customer Success team, responsible for shaping and executing the company’s strategy for retention, adoption, and customer satisfaction for marquee accounts. This role focuses on ensuring strategic accounts achieve desired business outcomes and maintaining high levels of customer loyalty and value realization.
Required Skills
- Customer Success
- Retention
- Playbooks
- Talent Management
- Operations
- Collaboration
- Executive Engagement
- Escalation Management
- Forecasting
- Gainsight
+2 more
About ServiceTitan
servicetitan.comOur all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly.
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