Director, Customer Support (EMEA)

1Password(2 months ago)

RemoteFull TimeDirector$183,295 - $243,753 (estimated)Customer Experience

About this role

The Director of Customer Support (EMEA) at 1Password is responsible for leading the Service and Technical Support teams across the region, ensuring high-quality service delivery that meets both global standards and regional customer expectations. This role involves developing and executing the regional support strategy, managing performance metrics, and fostering cross-functional collaboration to enhance the customer journey. The director will also advocate for regional needs within the global support structure, drive efficiency in support operations, and handle escalated customer issues. Success in this role requires extensive experience in customer support leadership in a SaaS environment, as well as strong data-driven decision-making skills.

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Required Skills

Customer Support
EMEA Region
Operational Excellence
Customer Satisfaction
Regional Support Strategy
Service Delivery
Technical Support
Performance Oversight
Cross-Functional Collaboration
Customer Engagement

+21 more

Qualifications

Preferred: Certification in ITIL, Lean, or Six Sigma

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.