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Director, Customer Support (EMEA) at 1Password - ApplyBlast

Director, Customer Support (EMEA)

1Password

10 months ago

3.4 on Glassdoor

Remote

Full Time

Director

1 applicant

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About this role

The Director of Customer Support (EMEA) at 1Password is responsible for leading the Service and Technical Support teams across the region, ensuring high-quality service delivery that meets both global standards and regional customer expectations. This role involves developing and executing the regional support strategy, managing performance metrics, and fostering cross-functional collaboration to enhance the customer journey. The director will also advocate for regional needs within the global support structure, drive efficiency in support operations, and handle escalated customer issues. Success in this role requires extensive experience in customer support leadership in a SaaS environment, as well as strong data-driven decision-making skills.

Skills

Qualifications

Preferred: Certification in ITIL, Lean, or Six Sigma

About 1Password

1password.com

Headquarters

Toronto, Ontario, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

1Password is a leading identity, credential, and access management platform serving individuals, teams, and enterprises. It offers a unified suite of products including an Enterprise Password Manager, Credential Broker for AI agents and machine workloads, Privileged Access with zero standing privileges, and a SaaS Manager for discovering and optimizing SaaS and AI spend. Trusted by over 175,000 businesses and millions of individuals worldwide, 1Password helps organizations secure access for humans, AI agents, and machines while maintaining visibility, control, and accountability.