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Director, CX Programmes at Darktrace - ApplyBlast

Director, CX Programmes

Darktrace

3 months ago

3.3 on Glassdoor

Arlington, Virginia, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director, CX Programmes at Darktrace leads the execution and day‑to‑day management of strategic and operational programmes that enhance the company’s ability to deliver customer outcomes at scale. Reporting to the VP of Customer Experience Programmes, the role translates CX strategy into structured programmes, works cross‑functionally with Customer Success, Sales, Product, Enablement, HR, and Operations, and ensures alignment on initiatives that drive customer retention and growth.

Responsibilities

Translate CX strategy into structured delivery plans
Drive end‑to‑end programme management for cross‑functional initiatives
Develop and operationalise scalable customer lifecycle processes
Lead large‑scale organisational change and transformation programmes
Build and maintain programme dashboards and reporting cadences

Skills

About Darktrace

darktrace.com

Headquarters

Cambridge, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

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Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.