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© All Rights Reserved. ApplyBlast.com
Scentbird
The Senior Director of Customer Experience (CX) at Scentbird and Drift will lead the entire customer journey, establishing and executing a vision to improve customer satisfaction, responsiveness, and brand loyalty. This role combines strategic planning and operational management, focusing on integrating AI, automation, and data-driven decision-making to optimize CX performance metrics and support long-term customer retention.
Headquarters
New York, New York, United States
Company Size
51-200 employees
Founded
2013
Scentbird is a fragrance discovery and e-commerce company that offers a monthly subscription delivering curated, sample-size designer perfumes and colognes so customers can try new scents before buying full bottles. It uses personal preferences and curated collections to recommend fragrances and also sells full-size products along with select beauty and grooming items. Scentbird targets customers who want affordable, personalized scent exploration and straightforward online ordering and fulfillment.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Scentbird.
28% above the average for this role