ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Director, CX Strategy and Operations at Instructure - ApplyBlast

Director, CX Strategy and Operations

Instructure

2 days ago

3.5 on Glassdoor

Remote

Full Time

Director

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

The Director, CX Strategy and Operations leads the function responsible for measuring customer health and retention signals across the Customer Experience organization. This role partners with executive leadership to design and implement AI-driven automation, optimize customer success operations, and deliver data-driven insights that drive retention and growth. The position involves building a unified customer health model, managing cross-functional partnerships, and leading a team of operations and insights professionals.

Responsibilities

Design and build account-level customer health scores and retention signals
Lead AI and automation initiatives to improve customer retention and outcomes
Own CX dashboards and reporting to provide insights for executive leadership

Skills

About Instructure

instructure.com

Headquarters

Salt Lake City, Utah, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Instructure is a leading education technology company that builds cloud-based learning and assessment solutions for K–12 schools, higher education institutions, and businesses and government agencies. Its core products include Canvas (the world's most widely used LMS), Mastery (standards-aligned assessments), Parchment (secure digital credentialing and records management), and platform enhancements such as LearnPlatform, Impact, and IgniteAI. Instructure serves over 8,000 customers across more than 100 countries, with a mission to help learners thrive through a connected, future-ready edtech ecosystem.