Director, Digital Onboarding

Kaseya Careers(1 month ago)

Medellín, ColombiaOnsiteFull TimeDirector$203,472 - $269,136 (estimated)Customer Success

About this role

The Director of Digital Onboarding will lead and scale Kaseya’s digital onboarding and adoption experiences across its product portfolio, focusing on building scalable, data-driven programs that accelerate time-to-value and improve product adoption. The role partners closely with Customer Success, Product, Engineering, and Go-To-Market teams and acts as a senior leader shaping the company’s digital adoption and customer experience strategy. This position is based in Colombia and supports global, cross-functional collaboration to enhance customer outcomes.

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Required Skills

Digital Onboarding
Onboarding Design
Digital Adoption
Product Adoption
Cross-Functional
Data Analysis
KPI Tracking
Process Automation
Messaging Consistency
Stakeholder Management

+1 more

Qualifications

Bachelor's Degree
Advanced Degree Preferred

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.

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