Director Enterprise Support and Fulfillment - WashU IT - End User Services
Washington University in St. Louis(1 month ago)
About this role
The position oversees and manages end user technology support services across both WashU campuses, ensuring alignment with university IT strategies. It focuses on fulfillment, virtual support, operational projects, and quality analysis to deliver effective user support within defined SLAs. The role also provides visibility into service quality and contributes to strategic planning for End User Services.
Required Skills
- Service Management
- ITIL
- Metrics Analysis
- SLA Management
- Quality Assurance
- Team Leadership
- Training Development
- Process Improvement
- Incident Management
- Stakeholder Engagement
Qualifications
- Bachelor's Degree
About Washington University in St. Louis
washu.eduAt WashU, we’re connecting learners, thinkers, leaders and doers who inspire each other to ask big questions and find real solutions — together.
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