Director, IT Service Desk
Floor(1 month ago)
About this role
The Director, IT Service Desk leads the enterprise Service Desk that supports stores, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience and acts as the front door to IT, ensuring service quality, stability, and continuous improvement to meet retail uptime and customer experience needs.
Required Skills
- Service Desk
- Incident Management
- ITSM
- ITIL
- ServiceNow
- Vendor Management
- Budget Management
- People Leadership
- Analytics
- Automation
+2 more
Qualifications
- ITIL Certification
About Floor
flooranddecor.comBrowse our huge selection of affordable flooring and tile products and save money on your home renovation project. Shop online at Floor and Decor now!
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