Director, IT Technical Support

Sony Interactive Entertainment Inc.(2 days ago)

HybridFull TimeManager$194,200 - $291,400IT Support and Operations

About this role

This role is a strategic leadership position at PlayStation under Sony Interactive Entertainment that focuses on transforming IT support operations. The role involves overseeing core support functions, driving automation and data-driven solutions, and shaping the future of employee IT experience.

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Required Skills

IT Support
Automation
Data Analysis
Vendor Management
Cloud Services
Media Technologies
ITSM
System Integrations
Endpoint Support
Hybrid Work

Qualifications

Bachelor’s or Master’s degree in Information Technology, Computer Science or related field
ITIL certification (v3 or v4)
Experience with DEX tools (especially Nexthink)

About Sony Interactive Entertainment Inc.

playstation.com

PlayStation is the gaming brand of Sony Interactive Entertainment that designs and sells consoles (PS4, PS5), controllers and accessories, plus digital and physical games. It operates an ecosystem of services — PlayStation Store, PlayStation Plus subscriptions, cloud streaming and PlayStation Network — that deliver multiplayer, digital storefronts, monthly game offerings, and cloud features. Known for high-fidelity hardware (DualSense, PS VR2) and critically acclaimed first- and third-party exclusives, PlayStation focuses on delivering immersive interactive entertainment and a global player community.

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