Director, Marketing Operations

Klaviyo

2 months ago

3.3 on Glassdoor

Boston, MA

Hybrid

Full Time

Director

7 applicants

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About this role

The Director of Marketing Operations at Klaviyo owns the systems, data, and processes that power a multi-motion go-to-market engine across enterprise sales-led and product-led growth. The role leads the marketing technology stack and partners closely with Sales Ops, RevOps, Product, and Analytics to drive measurable impact throughout the customer lifecycle. It is a highly visible strategic operator role focused on scaling operations in a complex GTM environment.

Skills

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.