Director, Member Engagement
LendingClub(21 days ago)
About this role
The Director of Member Engagement Operations at LendingClub leads the contact center and service delivery organization for a high-volume, regulated digital marketplace bank. This senior role oversees operational performance and member experience while partnering across Product, Engineering, Risk, and Compliance. The position is based in Lehi, Utah within LendingClub’s hybrid work model.
Required Skills
- Contact Center
- Service Delivery
- Operations Management
- Team Leadership
- Data Analysis
- Process Improvement
- Compliance
- Risk Management
- Cross-Functional Collaboration
- AI Tools
Qualifications
- Bachelor's Degree
About LendingClub
lendingclub.comWe’re rewriting the rules of traditional banking, and we only win when our customers succeed. We’ve helped over 4 million members reach their goals, and we’re just getting started!
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