Customer Support Operations Manager
Podium(13 days ago)
About this role
Customer Support Operations Manager at Podium oversees the operational function of the Customer Support organization with a focus on metrics, workforce planning, and AI-enabled support systems. The role is onsite in Lehi, Utah and partners closely with support leadership and cross-functional teams. It includes managing a small team and driving the evolution of support systems and processes.
Required Skills
- Workforce Management
- SQL
- Reporting
- Dashboards
- Forecasting
- Capacity Planning
- AI Integration
- Automation
- SOPs
- Contact Center
+2 more
About Podium
podium.comPodium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.