Director, Care Concierge
Zelis(1 month ago)
About this role
The Director of Care Concierge Team at Zelis will lead and scale the Care Concierge contact center, professionalizing operations and improving member engagement and SmartShopper performance. This role combines strategic vision, analytics, and hands-on execution to modernize the contact center through automation and AI while partnering across product, technology, marketing, and client teams. The leader will own performance and cost models to deliver measurable improvements in efficiency and member experience.
Required Skills
- Contact Center
- Workforce Management
- Performance Management
- KPI Tracking
- Automation
- AI
- Analytics
- BI Tools
- Leadership
- Project Management
+4 more
Qualifications
- Bachelor’s Degree
- Master’s Degree (preferred)
About Zelis
zelis.comDiscover the connected platform that's bridging gaps and aligning interests of healthcare payers, providers, and healthcare consumers.
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