Director, Care Concierge
Zelis
About this role
The Director of Care Concierge Team at Zelis will lead and scale the Care Concierge contact center, professionalizing operations and improving member engagement and SmartShopper performance. This role combines strategic vision, analytics, and hands-on execution to modernize the contact center through automation and AI while partnering across product, technology, marketing, and client teams. The leader will own performance and cost models to deliver measurable improvements in efficiency and member experience.
Skills
Qualifications
About Zelis
zelis.comDiscover the connected platform that's bridging gaps and aligning interests of healthcare payers, providers, and healthcare consumers.
Recent company news
Business InsiderPayments company Zelis Healthcare hires Goldman Sachs and JPMorgan for an early 2026 IPO
Oct 3, 2025
PE HubPE-backed Zelis snaps up healthcare tech firm Rivet
Jan 13, 2026
Business WireZelis® Acquires Rivet
Jan 12, 2026
HLTHZelis Acquires Rivet to Expand AI-Driven Revenue Cycle Analytics
Jan 14, 2026
ColliersZelis Healthcare completes leasing of Sight Logistics Park
Aug 4, 2025
About Zelis
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Zelis.
Salary
$115k – $145k
per year