Director, Navigation Service Delivery
Rightway(1 month ago)
About this role
The Director, Navigation Service Delivery is a senior operational leader responsible for scaling and continuously improving Rightway’s Care Navigation delivery and contact center operations. The role oversees end-to-end operational performance, employee engagement, and client outcomes while partnering cross-functionally and representing operations in client-facing settings. This leader builds and develops a high-performing leadership team and drives operational rigor, compliance, and efficiency as the business grows.
Required Skills
- Operational Leadership
- People Leadership
- Contact Center
- Capacity Planning
- Forecasting
- Performance Management
- Process Improvement
- Compliance
- Client Partnership
- Analytics
+2 more
Qualifications
- Bachelor's Degree
- Advanced Degree Preferred
About Rightway
rightwayhealthcare.comRightway Healthcare is a technology-enabled clinical care navigation and benefits company that helps employers and health plans connect members with high-quality, cost-effective care. It pairs clinician-led navigation with a transparent, outcomes-focused pharmacy benefits management (PBM) offering to simplify access, reduce unnecessary spend, and improve medication and treatment decisions. Rightway’s platform combines data-driven insights, care teams, and digital tools to personalize guidance, coordinate referrals, and drive better clinical and financial outcomes.
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