Director of Customer Success
Innergy
About this role
We are looking for a strategic and execution-oriented Director of Customer Success & Support to lead our post-sale customer experience for INNERGY ERP and Microvellum CAD/CAM products. The role involves building a scalable, unified customer success and support organization that enhances adoption, retention, and long-term value, while supporting rapid growth and new product launches.
Skills
About Innergy
innergy.comINNERGY is a software company founded by woodworkers that builds modern, cloud-based tools tailored to cabinetry, custom woodworking, and millwork shops. Their platform combines design (CAD/CAM and nesting) with estimating, quoting, job and production management, and customer/financial workflows to move projects smoothly from concept to the shop floor. INNERGY aims to reduce manual data entry, improve quoting accuracy, and shorten lead times by connecting design and manufacturing workflows. The product is focused on ease-of-use and shop-tested features for small-to-mid-size woodshop operations and CNC integrations.
About Innergy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$150k – $180k
per year