Director, Customer Success

Adonis.io(25 days ago)

HybridFull TimeDirector$170,000 - $200,000Customer Success

About this role

The Director of Customer Success at Adonis will lead and scale the post-sale organization serving hospitals and health systems, ensuring strong adoption, implementation quality, and measurable customer outcomes. The role combines strategic leadership with hands-on execution, driving retention, expansion, and time-to-value while representing customer needs to product and engineering teams.

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Required Skills

Customer Success
Implementation
Team Leadership
Strategic Leadership
Executive Communication
RCM Expertise
Product Influence
Account Expansion
Retention
Analytics

About Adonis.io

adonis.io

Adonis is an AI-powered revenue cycle management (RCM) platform that combines a single intelligence layer, context-aware AI agents, and orchestration tools to maximize collections and drive issues from root cause to resolution. The product blends predictive analytics, real-time reporting, denial prevention and clustering, smart worklists, and customizable dashboards to automate workflows, surface priorities, and help teams stay ahead of payers. Adonis serves physician groups, hospitals, digital health organizations and practice management services and is used by customers such as ApolloMD, Redefine Healthcare, and Allied Digestive Health.