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Director of Customer Support at Perry Weather - ApplyBlast

Director of Customer Support

Perry Weather

2 months ago

4.8 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director of Customer Support will lead and coach the Tier 1 and Tier 2 support teams, build and own support processes, metrics, and knowledge resources, and handle the most complex customer escalations. Reporting to the COO, this hands‑on player‑coach role combines technical expertise with strategic ownership of support operations and cross‑functional partnership.

Responsibilities

Lead and coach customer support team
Own queue health, capacity planning, and reporting
Design and manage escalation routing and incident communication

Skills

About Perry Weather

perryweather.com

Headquarters

Dallas, Texas, United States

Company Size

51-200 employees

Founded

2013

View Profile

Perry Weather is a professional weather monitoring company that specializes in providing on-site weather monitoring systems. Their platform features real-time alerts and accurate forecasts tailored for safety-critical operations, making it essential for businesses that rely on precise weather information. The company emphasizes user-friendly technology and reliable data to ensure optimal safety and decision-making in various industries.