Director of Product Technical Support
Onapsis(12 days ago)
About this role
Onapsis is seeking a strategic leader to head its global Product Technical Support team, transforming it into a data-driven, scalable organization that provides high-quality support across SaaS and on-premise solutions. The role involves aligning support operations with product and engineering teams to improve customer satisfaction, operational metrics, and product feedback.
Required Skills
- Support Operations
- Incident Management
- SaaS Support
- On-Premise Support
- Customer Service
- KPI Management
- Escalation Handling
- Support Tools
- Leadership
- Collaboration
Qualifications
- Bachelor’s Degree in Computer Science or related field
- 10+ years experience in Technical Support or Product Support
About Onapsis
onapsis.comOnapsis is a cybersecurity company that specializes in protecting ERP systems—primarily SAP and Oracle—by providing an enterprise-grade platform for vulnerability management, continuous monitoring, threat detection, and compliance. Its solutions combine assessment of configurations and custom code, runtime protection, threat intelligence and risk prioritization to secure critical business processes and reduce attack surface. Endorsed by SAP and recognized by Gartner, Onapsis supports global enterprises with software, professional services and managed offerings to prevent breaches and optimize ERP security posture.
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