Director, Technical Customer Support
Finastra(3 months ago)
About this role
A Director of Technical Customer Support at Finastra is a senior leader overseeing global support for the Universal Banking product line, helping evolve support for both on-premise and cloud (SaaS) customers. The role is based in Lisbon and contributes to Finastra’s mission as a global provider of open finance software solutions for banks and financial institutions.
Required Skills
- Incident Management
- Escalation Handling
- Team Leadership
- Support Strategy
- SaaS Support
- Cloud Support
- Compliance Management
- Stakeholder Engagement
- Process Improvement
- Hiring Onboarding
+5 more
About Finastra
finastra.comFinastra is one of the largest fintech companies in the world, offering the broadest portfolio of solutions for financial institutions of all sizes.
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