Director, Owner Experience
Pacaso
About this role
Pacaso is seeking a Director of Owner Experience to lead the end-to-end ownership journey, ensuring a seamless, responsive, and premium experience for luxury property owners. The role involves overseeing a team, defining service strategies, and aligning operational and customer service standards.
Skills
About Pacaso
pacaso.comPacaso is a real-estate technology company that enables fractional co-ownership of luxury vacation homes, marketing a modern, lower-cost way to buy and enjoy a second home. The company buys and renovates high-end properties, creates a dedicated ownership structure (typically up to eight co-owners), and provides full-service property management, scheduling, maintenance, and concierge through its platform. Pacaso handles the entire lifecycle — acquisition, furnishing, ongoing operations, and resale support — so owners share equity and usage without the hassles of sole ownership. Founded by Austin Allison and Spencer Rascoff, Pacaso operates across major U.S. and resort markets.
Recent company news
Post and CourierSullivan’s Island home co-owned by LLC, 8 families is not a vacation rental, SC Appeals Court says
2 weeks ago
Business InsiderHere's the pitch deck that Pacaso, a luxury vacation home startup, used to crowdfund $72 million from 17,500 investors
Oct 26, 2025
PR NewswirePacaso Named No. 5 on Forbes' List of America's Best Startup Employers 2026, Marking Second Consecutive Top 10 Ranking
1 week ago
PhocusWirePacaso secures $72.5M for luxury rentals co-ownership platform
Oct 3, 2025
Morning BrewWhy 10k+ investors are lining up behind this former Zillow exec’s new idea
Sep 5, 2025
About Pacaso
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Pacaso .
Salary
$150k – $170k
per year