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Director, Product Support - LATAM at Genesys - ApplyBlast

Director, Product Support - LATAM

Genesys

11 days ago

Sao Paulo, Sao Paulo, Brazil

Hybrid

Full Time

Director

0 applicants

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About this role

The Director, Product Support - LATAM leads the Product Support team to deliver exceptional customer experiences and resolve complex technical issues for Genesys' global SaaS customers. This role focuses on driving operational excellence, implementing AI-driven support solutions, and aligning support strategies with business objectives to enhance customer value. The position requires strong leadership in managing global teams, optimizing performance metrics, and fostering a culture of continuous improvement and coaching.

Responsibilities

Lead global Product Support organization and foster customer obsession culture
Develop and execute support strategy aligned with business objectives
Leverage AI and digital solutions to transform customer support experience

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.