Director, Professional Services

PointClickCare(22 days ago)

RemoteFull TimeDirector$183,000 - $203,000Professional Services

About this role

This role leads the Professional Services Project and Program Management function at PointClickCare, overseeing complex healthcare technology implementations for providers, payers, and government customers. Reporting to the VP of Professional Services, it is responsible for defining and scaling the enterprise delivery strategy and operating model. The position manages a leadership team of Managers and Senior Managers to ensure profitable, consistent, and measurable delivery outcomes that align with company strategy. It also plays a key role in driving transformation, AI-enabled practices, and continuous improvement across the services organization.

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Required Skills

Professional Services Leadership
Project Management
Program Management
Healthcare Technology
SaaS Delivery
Enterprise Strategy
Service Delivery
Customer Success
Change Management
AI Adoption

+25 more

Qualifications

Bachelor’s Degree
Advanced Degree
PMP
PgMP

About PointClickCare

pointclickcare.com

PointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.