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Director, Program Management, CX at NICE - ApplyBlast

Director, Program Management, CX

NICE

4 months ago

3.8 on Glassdoor

Onsite

Full Time

Director

4 applicants

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About this role

A Director of Program Management at NiCE leads services and support for major accounts, acting as the single point of contact for implementation, delivery, and business development. The role involves governing project methodologies, managing multi-million revenue targets, and fostering long-term relationships with executive-level stakeholders to ensure customer satisfaction and growth.

Responsibilities

Define and govern project implementation methodology and quality standards
Orchestrate delivery of products and services for major enterprise accounts
Drive multi-million revenue targets through new business development
Mentor a high-performance team of project managers and service delivery staff
Serve as the primary escalation point and trusted advisor for key clients

Skills

Qualifications

Bachelor's degree in IT ManagementMaster's degree in Business AdministrationPMP Certification

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.