Manager, Client Services - SMB

Global Relay(18 days ago)

Vancouver, British Columbia, CanadaOnsiteFull TimeManager$75,000 - $97,500Client Services

About this role

The Manager, Client Services at Global Relay leads customer-facing support teams for the company’s enterprise SaaS archiving and compliance solutions. The role oversees a 24/7 support organization, partners across product and engineering, and focuses on operational leadership, team development, and ensuring high client satisfaction. This position is based in-office and supports follow-the-sun client services.

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Required Skills

Technical Support
Incident Management
People Management
Coaching
Performance Assessment
Stakeholder Management
SaaS Support
Metrics Analysis
Escalation Resolution
Documentation

Qualifications

Undergraduate Degree

About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.