Director, User Operations

NerdWallet(2 months ago)

RemoteFull TimeDirector$140,000 - $251,000User Operations

About this role

The Director of User Operations at NerdWallet is responsible for leading the transformation of customer support by integrating AI technologies to enhance service efficiency and customer satisfaction. This role involves guiding both the strategic vision and daily operations of the support organization, leveraging automation, and collaborating with cross-functional teams to align support models with business goals. The director will build and mentor a diverse team while championing innovative customer service solutions, ensuring that the human touch remains at the core of automated processes.

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Required Skills

AI Strategy
Customer Support
Team Leadership
Process Improvement
Data Analysis
Conversational AI
Automation
Customer Experience
Cross-Functional Collaboration
Technical Innovation

+6 more

About NerdWallet

www.nerdwallet.com

NerdWallet is a personal finance platform designed to help users make informed financial decisions by simplifying the process of finding and comparing financial products. The company offers comprehensive reviews and recommendations for various financial services, including credit cards, loans, insurance, and investment accounts. With a focus on user education, NerdWallet's team of experts conducts thorough research to provide insights that empower consumers to save money and meet their financial goals.

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