EAP Telephone Counsellor

The EAP Telephone Counsellor provides timely, confidential, and clinically informed support to clients contacting CiC’s support line, managing back-to-back calls to assess needs and deliver immediate therapeutic assistance. This role involves conducting initial assessments, maintaining accurate clinical records, and guiding clients toward appropriate support pathways within a multidisciplinary, shift-based team. The position requires a BACP/UKCP-registered counsellor to ensure high-quality clinical service delivery while upholding professional standards and ongoing development.