Whisker Labs
The Electrical Hazard Support Representative manages a high volume of calls, texts, and emails with homeowners whose Ting monitoring system has identified an electrical fire hazard. This role combines customer communication with technical troubleshooting, analyzing Ting data while guiding homeowners through established troubleshooting procedures. Representatives work closely with homeowners and engineers, gathering information, identifying patterns, documenting findings, and supporting electrical hazard investigations.
Headquarters
Germantown, Maryland, United States
Company Size
51-200 employees
Founded
2014
Whisker Labs is a Germantown, Maryland–based company pioneering AI-driven fire prevention through its flagship product, Ting — a plug-in smart sensor that analyzes electrical signals in the home to detect dangerous arcing and prevent electrical fires. Distributed across over 1.2 million homes, Ting is proven to prevent 4 out of 5 electrical fires, and the platform also provides real-time grid intelligence to insurance and energy partners. Spun out of Earth Networks in 2017, Whisker Labs combines electromagnetic sensor expertise with machine learning to protect homes, communities, and critical grid infrastructure.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Whisker Labs.
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