Bilingual Quality Assurance Specialist, Contact Center

GoodLeap(1 month ago)

West Roseville, CAOnsiteFull TimeMedior$39,000 - $39,000Quality Assurance

About this role

The Quality Assurance Specialist at GoodLeap reviews customer interactions across calls, emails, and texts to help maintain and elevate service standards. The role focuses on evaluating communications, documenting findings, and partnering with departments to support continuous improvement and compliance. It contributes to enhancing customer experience while supporting the growth and development of customer-facing representatives. The position is based in West Roseville, CA within a fast-paced, collaborative environment.

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Required Skills

Call Monitoring
Email Monitoring
Text Monitoring
Quality Feedback
Report Writing
Quality Calibration
Analytical Skills
Problem Solving
Written Communication
Verbal Communication

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About GoodLeap

goodleap.com

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.