Emergency Department Patient Concierge

The Emergency Department Patient Concierge supports patients, families, and guests at client hospitals from arrival through discharge, handling non-clinical needs to enhance the patient experience. This active, on-the-move role involves rounding throughout waiting areas, hallways, and patient rooms to anticipate needs and provide comfort. The position serves as an extension of the care team, managing tasks such as wayfinding, admission assistance, bedside care, and discharge coordination. The concierge ensures a calm, reassuring presence in the high-stress emergency department environment, allowing clinicians to focus on medical care.