Emergency Services Dispatcher

This position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations while maintaining a high level of customer service during emergency and non-emergency situations. The role involves operating console equipment, analyzing information from callers, and dispatching fire apparatus and personnel for Brampton, Mississauga, and Caledon fire stations through the Joint Fire Communications Centre. The dispatcher also handles non-emergency inquiries, maintains radio contact with vehicles, and performs system tests and record-keeping duties.