Employee Experience Operations IT Specialist (Japanese Speaking)

Roche(2 days ago)

Petaling JayaOnsiteFull TimeJunior$39,123 - $53,366 (estimated)Customer Support

About this role

Roche is seeking a support specialist to provide first-level support to internal and external customers, handling incidents and requests across multiple channels, and guiding users towards self-service solutions while ensuring high customer satisfaction. The role involves technical and customer service skills, with opportunities for learning and contribution to process improvements.

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Required Skills

Customer Service
Incident Management
Self-Service
Communication Skills
Technical Support
Knowledge Base
English
Japanese
IT Support
Problem Solving

About Roche

roche.com

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.

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