Employer Support Specialist
Thatch
About this role
Thatch is seeking an experienced Customer Support Specialist to become a key advisor in their benefits platform, working directly with business leaders and HR administrators. The role emphasizes technical expertise, problem-solving, and excellent communication to ensure a seamless user experience from onboarding through renewal.
Skills
About Thatch
thatch.comThatch is a modern health benefits platform that helps employers offer personalized healthcare to employees using ICHRA (Individual Coverage Health Reimbursement Arrangements). Its all‑in‑one solution simplifies designing, launching, and administering ICHRA programs—helping employees find individual plans while managing reimbursements and compliance. Thatch integrates with payroll and HR systems and serves a range of employers and franchises. The company positions itself as a user‑friendly, modern alternative to traditional group insurance for delivering flexible, individualized benefits.
Recent company news
MobiHealthNewsThatch embeds ICHRA health benefits into ADP payroll platform
Dec 15, 2025
Fitt InsiderBeyond Insurance: Superpower Joins the Thatch Marketplace to Reimagine Employee Health Benefits
Oct 8, 2025
Business WireLyra Health Partners with Thatch to Expand Access to Personalized Mental Health Care Through the Thatch Marketplace
Nov 19, 2025
BlooloopSafari Thatch to showcase expanded capabilities & new modular VIP cabanas at IAAPA Expo 2025
Nov 14, 2025
Fierce HealthcareThatch secures $38M, backed by a16z and General Catalyst, to expand ICHRA benefits
Sep 6, 2024
About Thatch
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Thatch.
Salary
$60k – $80k
per year