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End User Services Engineer II at Life360 - ApplyBlast

End User Services Engineer II

Life360

19 hours ago

4.0 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The End User Services Engineer II at Life360 owns the end-user experience for all employees, focusing on shifting support from ticket-based to self-service and AI-driven automation. This role involves leading the development of AI agents, managing identity and device access, and mentoring support teams to improve efficiency and satisfaction. The position requires a security-first mindset and strong collaboration with IT Engineering and Information Security.

Responsibilities

Own the end-user experience and define delightful employee interactions
Build and expand AI agents and automation to resolve common requests
Serve as the escalation point for identity, access, and device issues

Skills

About Life360

life360.com

Headquarters

San Mateo, California, United States

Company Size

201-500 employees

Founded

2008

View Profile

Life360 is a consumer-focused family safety platform and mobile app that helps families stay connected through real-time location sharing and coordinated alerts. The service offers features like location history, place alerts, driver safety tools (driving reports, crash detection, and roadside assistance), and SOS/emergency response. It’s available as free and premium subscription tiers and also provides telematics and safety services to partners such as insurers and automakers. Founded in 2008 and headquartered in San Francisco, Life360 aims to give families greater visibility and peace of mind.