Engagement Manager/Customer Success Manager

MCA Connect(2 months ago)

RemoteFull TimeSenior$98,874 - $134,173 (estimated)Customer Success

About this role

The Engagement Manager is responsible for owning a portfolio of client accounts, ensuring client satisfaction, and acting as a trusted advisor to executive stakeholders. This role oversees post-implementation client relationships, coordinates internal and external teams, and serves as an escalation point beyond project management. It focuses on expanding services, driving cross-sell opportunities, and aligning MCA Connect offerings with client business outcomes. The position blends account ownership with limited billable consulting and project management activities.

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Required Skills

Account Management
Client Success
Stakeholder Management
Business Development
Opportunity Management
Cross Selling
Revenue Growth
Customer Relationship Management
Quarterly Business Reviews
ROI Analysis

+20 more

Qualifications

Bachelor’s Degree
Minimum 5 Years Sales Experience
Minimum 5 Years Consulting Experience
Minimum 2 Years Business Development Experience

About MCA Connect

mcaconnect.com

MCA Connect is a technology and consulting firm that helps manufacturers modernize by connecting equipment, people, and systems across the plant and supply chain. They provide software engineering, systems integration, IIoT/edge solutions, cloud migration, MES/ERP integration, data analytics, and managed services to enable real‑time visibility, automation, and better decision‑making. MCA builds custom digital solutions and accelerates product development to reduce downtime, improve quality, and speed time‑to‑market for industrial customers. The company also highlights workplace recognition, including being named an Inc. Best Workplaces honoree.

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