Customer Success Manager - Key
SugarCRM(28 days ago)
About this role
The Customer Success Manager at SugarCRM is responsible for owning the post-sale customer lifecycle, serving as the primary point of contact from onboarding through renewal for a portfolio of accounts. The role focuses on ensuring customers realize maximum value from SugarCRM’s CX platform while driving high retention and account growth. This position requires building strong relationships with client stakeholders and acting as a trusted advisor to align SugarCRM’s solutions with their business needs. The CSM also represents the customer’s voice internally to enhance overall customer experience.
Required Skills
- Customer Relationship Management
- Account Ownership
- Contract Renewals
- Customer Retention
- Upselling
- Cross Selling
- Data Analysis
- Account Health Monitoring
- Stakeholder Management
- Consultative Selling
+13 more
About SugarCRM
sugarcrm.comSugarCRM is a customer relationship management (CRM) company that provides a sales-focused platform to help B2B organizations drive revenue growth. Its solution centralizes account and contact data, automates follow-ups and sales workflows, and delivers built-in analytics and insights so teams can act faster across the customer journey. SugarCRM emphasizes actionable data, workflow automation, and personalized customer experiences, with flexible deployment options for mid-market and enterprise customers. Headquartered in Cupertino, CA, it positions itself as "the sales CRM for B2B growth."