Customer Success Manager - Key

SugarCRM

2 months ago

2.7 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Customer Success Manager at SugarCRM is responsible for owning the post-sale customer lifecycle, serving as the primary point of contact from onboarding through renewal for a portfolio of accounts. The role focuses on ensuring customers realize maximum value from SugarCRM’s CX platform while driving high retention and account growth. This position requires building strong relationships with client stakeholders and acting as a trusted advisor to align SugarCRM’s solutions with their business needs. The CSM also represents the customer’s voice internally to enhance overall customer experience.

Skills

About SugarCRM

sugarcrm.com

SugarCRM is a customer relationship management (CRM) company that provides a sales-focused platform to help B2B organizations drive revenue growth. Its solution centralizes account and contact data, automates follow-ups and sales workflows, and delivers built-in analytics and insights so teams can act faster across the customer journey. SugarCRM emphasizes actionable data, workflow automation, and personalized customer experiences, with flexible deployment options for mid-market and enterprise customers. Headquartered in Cupertino, CA, it positions itself as "the sales CRM for B2B growth."