Engineer 3

This role serves as a technical specialist within an engineering team at Comcast, managing the end-to-end lifecycle of high-severity operational incidents. The incumbent acts as a primary escalation point, coordinating mitigation efforts and ensuring compliance with industry standards while driving process improvements and mentoring junior staff. Key duties include troubleshooting complex technical issues, utilizing incident management tools like ServiceNow and JIRA, and maintaining accurate documentation for root cause analysis.