Engineer - Service Management
Unisys(1 month ago)
About this role
A Service Manager at Unisys ensures consistent performance of IT services by overseeing service management processes and coordinating across delivery teams and partners. The role focuses on maintaining customer satisfaction and enabling continuous improvement in a large, complex IT environment. It requires strong analytical capability and experience working with IT service management frameworks.
Required Skills
- SLA Management
- SLA Reporting
- SLA Tracking
- ITSM Tools
- Service Credits
- Earnback Management
- Analytics
- Stakeholder Management
- Communication
- Problem Solving
Qualifications
- NV1 AGSVA
- NV2 AGSVA
- ITIL Foundation V3
- ITIL Foundation V4
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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