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Engineering Manager at Zendesk - ApplyBlast

Engineering Manager

Zendesk

5 months ago

3.7 on Glassdoor

Madison, Wisconsin, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

Lead the Authentication team within Core Services Engineering to own delivery of secure, reliable, and scalable authentication capabilities across Zendesk products. The role involves coordinating a distributed team, partnering with cross-functional stakeholders, and influencing architecture and risk posture for access management. You will drive operational excellence, coach engineering talent, and make technical tradeoffs for high-scale distributed systems.

Responsibilities

Lead and operationally manage the Authentication organization for core services
Define and execute the team roadmap to reduce risk and improve reliability
Drive operational excellence through SLA establishment, observability, and incident response
Partner with Security and Architecture to translate requirements into secure designs
Coach and grow engineering talent while making technical tradeoffs for architecture

Skills

Qualifications

, BS in Computer Science or equivalent, 8+ years software engineering experience, 2+ years managing engineering teams

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.