Enterprise Architect
SuccessKPI Inc.
About this role
SuccessKPI, a global company specializing in AI-driven SaaS analytics for contact centers, is seeking an Enterprise Architect. This role involves defining and evolving the architectural foundation of their platform, ensuring scalability, security, and performance while collaborating with leadership and cross-functional teams.
Skills
Qualifications
About SuccessKPI Inc.
successkpi.comSuccessKPI is an AI-driven workforce engagement platform focused on customer service and contact centers. It combines conversation intelligence, automated quality assurance, coaching workflows, and performance analytics to improve agent productivity and customer satisfaction. The platform delivers real-time guidance and actionable insights so CX leaders can identify training needs, reduce handle times, and boost key operational KPIs. Enterprises and contact centers use SuccessKPI to scale coaching, monitor quality, and optimize workforce performance.
Recent company news
PR NewswireSuccessKPI Ignites 2X Growth with AI-Powered WEM Platform Raising Contact Center Performance, Sales Across Geos, Public & Private Sectors
Feb 19, 2025
PR NewswireSuccessKPI Wins American Business Award® for Achievement in Product Innovation for AI-Powered Quality Management Scoring Solution
May 15, 2024
The Malaysian ReserveSuccessKPI names Don Keane as Chief Marketing Officer
Dec 7, 2023
24-7 Press Release NewswirePiyush Patel Celebrated for Dedication to the Fields of Business and Information Technology
Jan 13, 2021
PR NewswireSuccessKPI Announces Partnership with Five9 to Unlock CX Intelligence for Enterprise Customers
Mar 20, 2024
About SuccessKPI Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$160k – $180k
per year