About this role
SuccessKPI, a global company specializing in AI-driven SaaS analytics for contact centers, is seeking an Enterprise Architect. This role involves defining and evolving the architectural foundation of their platform, ensuring scalability, security, and performance while collaborating with leadership and cross-functional teams.
Required Skills
- Architecture
- AWS
- MicroStrategy
- DevOps
- Security
- Scalability
- Cloud
- Data Pipelines
- High-Availability
- AI
Qualifications
- 12+ years of software engineering experience
- 5+ years in senior architecture roles
- Experience designing multi-tenant enterprise systems
- Deep expertise in AWS
- Hands-on with BI platforms like MicroStrategy
About SuccessKPI Inc.
successkpi.comSuccessKPI is an AI-driven workforce engagement platform focused on customer service and contact centers. It combines conversation intelligence, automated quality assurance, coaching workflows, and performance analytics to improve agent productivity and customer satisfaction. The platform delivers real-time guidance and actionable insights so CX leaders can identify training needs, reduce handle times, and boost key operational KPIs. Enterprises and contact centers use SuccessKPI to scale coaching, monitor quality, and optimize workforce performance.
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