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Enterprise Customer Experience (CX) Innovation & Analytics Manager at AssuranceAmerica - ApplyBlast

Enterprise Customer Experience (CX) Innovation & Analytics Manager

AssuranceAmerica

1 month ago

3.7 on Glassdoor

Atlanta, Georgia, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Enterprise Customer Experience (CX) Innovation & Analytics Manager drives the strategy, development, and execution of analytics, automation, and digital containment initiatives to improve efficiency, customer retention, and service delivery. This role builds scalable reporting frameworks, workforce forecasting models, and AI-enabled solutions while serving as a liaison between CX, IT, Product, and Claims. The position translates customer interaction insights into actionable business and technology improvements to support long-term organizational growth.

Responsibilities

Build and maintain CX dashboards and KPI reporting for leadership visibility
Lead AI and automation projects to reduce handle time and improve agent capacity
Own digital containment roadmap to eliminate routine inbound calls without degrading experience

Skills

About AssuranceAmerica

assuranceamerica.com

Headquarters

Atlanta, Georgia, United States

Company Size

201-500 employees

Founded

1999

View Profile

AssuranceAmerica is an auto, renters, and commercial auto insurance provider offering fast online quotes (about 90 seconds) with no credit score checks and same-day coverage in participating states. The company also provides 24/7 roadside assistance through its AssuranceAmerica Motor Club and supports communities through The Generous Policy, donating 5% of profits to causes such as homelessness, education, and economic mobility in the communities where it operates.