Enterprise Customer Success Manager (Spanish Speaking)
Maze(1 month ago)
About this role
The Enterprise Customer Success Manager (Spanish Speaking) at Maze is responsible for fostering strong relationships with key enterprise customers, supporting their effective adoption of the Maze platform to enhance their research capabilities. This role involves educating customers on research methodologies, owning renewal strategies, and advising senior stakeholders on integrating continuous research into product development. Additionally, the manager will identify expansion opportunities and collaborate with account managers to drive engagement and align Maze usage with business outcomes across the US and Latin America.
Required Skills
- Customer Success
- Relationship Building
- Research Methodologies
- Study Design
- Participant Recruitment
- Insight Analysis
- Adoption Strategies
- Renewal Ownership
- Strategic Advisory
- Executive Guidance
+8 more
Qualifications
- Spanish fluency
- English fluency
- Fluency in Portuguese (preferred)
About Maze
maze.coMaze is a user research platform designed to help modern product teams conduct user interviews, usability tests, and surveys quickly and efficiently. By providing tools that facilitate the rapid collection and analysis of user insights, Maze allows companies to integrate feedback into their product development process seamlessly. The platform is recognized for its AI-powered features that enhance the quality of research, enabling teams to make informed decisions based on real user data. With over 60,000 teams leveraging its capabilities, Maze positions itself as a vital tool for enhancing user experience and product design.
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