Enterprise Customer Success Manager

OpenLoop(8 days ago)

HybridFull TimeMedior$82,377 - $110,200 (estimated)Customer Success

About this role

An Enterprise Customer Success Manager at OpenLoop will own relationships with large enterprise clients in the company’s telehealth platform, focusing on client satisfaction, retention, and expansion. The role partners with leadership and cross-functional teams to shape the end-to-end client experience and ensure clients realize value from OpenLoop’s solutions. This position can be remote or based at the Des Moines, IA headquarters.

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Required Skills

Account Growth
Customer Success
Churn Mitigation
Relationship Management
System Integrations
Renewals
Onboarding
KPI Tracking
Data Analysis
Customer Feedback

+1 more

Qualifications

Bachelor's Degree in Business or Healthcare Administration

About OpenLoop

openloophealth.com

OpenLoop Health is a white‑label telehealth infrastructure provider that helps healthcare organizations launch and scale virtual care programs. It delivers configurable, end‑to‑end clinical, legal, and financial solutions—from a la carte services to full‑stack platforms—custom‑branded to its partners. The company leverages AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways. Founded in 2020 and led by Dr. Jon Lensing, OpenLoop serves hospitals, health systems, employers, and retailers across the U.S.