Customer Success Manager, High Touch - French Speaking
Intercom(20 days ago)
About this role
A Customer Success Manager at Intercom helps customers realize value from Intercom’s AI customer service products, including the Fin AI agent and the Intercom Customer Service Suite. The role supports adoption and expansion of Intercom solutions across executive and global CX teams. It is part of Intercom’s customer-facing Solutions/Customer Success organization focused on AI-enhanced support for enterprise customers.
Required Skills
- Customer Success
- Account Management
- Strategic Consulting
- SaaS
- Value Realization
- Success Planning
- Change Management
- Churn Mitigation
- Executive Communication
- French
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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