Strategic Customer Success Manager
Talkdesk(4 months ago)
About this role
The Customer Success Manager at Talkdesk is responsible for stewarding strategic relationships with a portfolio of large accounts to ensure customers realize value from the company’s cloud contact center solutions. The role acts as a trusted advisor and customer advocate throughout the customer lifecycle while operating within a fast-growing, enterprise SaaS organization recognized as a leader in cloud contact centers.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Implementation
- Upselling
- Renewals
- Relationship Management
- Advocacy
- Data Analysis
- Business Case
+5 more
Qualifications
- MBA
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
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