Enterprise Customer Success Manager

Navan(6 days ago)

Berlin, GermanyOnsiteFull TimeSenior$134,748 - $181,500 (estimated)Customer Success

About this role

A Customer Success Manager at the enterprise level is responsible for maintaining and growing relationships with key customers in the travel industry. The role involves understanding customer needs, driving product adoption, and ensuring satisfaction through strategic engagement. This position requires collaboration across various departments to maximize customer value and retention.

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Required Skills

Customer Success
Account Management
Stakeholder Engagement
Relationship Building
Product Knowledge
Project Management
Problem Solving
Customer Retention
Communication
Travel Industry

Qualifications

Bachelor’s degree or equivalent experience

About Navan

navan.com

Navan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.

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