Real-Time Analyst, Workforce Management
Navan(2 days ago)
About this role
Navan is seeking a Real-Time Analyst to support Workforce Management for its 24/7 Travel Experience team. The role involves optimizing staffing, monitoring contact center volumes, and providing data-driven insights to ensure excellent customer service. It requires a proactive and analytical professional with experience in multi-channel contact center environments.
Required Skills
- Excel
- VLookup
- Pivot Tables
- Data Analysis
- Workforce Management
- Genesys
- Analytics
- Problem Solving
- Scheduling
- Data Accuracy
About Navan
navan.comNavan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.
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