(Enterprise) Incident Manager
KeyBank(1 month ago)
About this role
The Incident Manager at KeyBank oversees enterprise-level incident response for critical technology disruptions, ensuring timely restoration of services and business continuity. The role operates within a 24/7 IT operations environment with scheduled shifts and on-call responsibilities and contributes to process and documentation improvements.
Required Skills
- Incident Management
- Incident Response
- Communication
- Escalation
- Troubleshooting
- Distributed Systems
- Networking
- Mainframes
- Cloud
- ServiceNow
+7 more
Qualifications
- Bachelor's Degree
- ITIL Foundation
- PMP
About KeyBank
key.comEnjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!
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