Incident Manager
NTT DATA,(1 month ago)
HybridFull TimeManager$103,869 - $137,629 (estimated)Service Operations
Apply NowAbout this role
A Major Incident Manager at NTT DATA oversees the handling of complex, high-priority IT incidents across global delivery organizations. The role focuses on minimizing business impact and ensuring rapid restoration of services while operating in a 24/7, multi-region environment. It supports ongoing improvement through incident analysis and governance.
Required Skills
- Major Incident
- Incident Management
- ITSM
- ServiceNow
- Root Cause
- RCA Reports
- KEDB
- Stakeholder Management
- Communication
- Leadership
+4 more
Qualifications
- Bachelor's Degree in Information Technology
- ITIL Foundation
- ITIL v4 Foundation
- ITIL Intermediate
- ITIL Expert
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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