Enterprise Incident & Problem Management Analyst
FIS(2 months ago)
About this role
An Enterprise Incident and Problem Management Analyst at FIS supports enterprise resiliency by overseeing incident and problem management processes for production systems across multiple data centers. The role interfaces with business and technology stakeholders, compiles post-incident reports, and helps ensure contractual service levels are maintained. The position is based in Makati City and follows a hybrid onsite schedule.
Required Skills
- Incident Management
- Problem Management
- Process Improvement
- Escalation Handling
- Communication
- ServiceNow
- ITIL
- Root Cause Analysis
- Incident Reporting
- Stakeholder Management
+2 more
Qualifications
- ITIL v4 Certification
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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