Enterprise Support Specialist, Portuguese Speaking

Figma(1 month ago)

HybridFull TimeMedior$87,600 - $127,800Product Support

About this role

The Enterprise Specialist on Figma’s Product Support team partners with the Enterprise Support Manager to define and elevate support for Figma’s largest customers. The role focuses on delivering trusted customer experiences, advocating for customers across Sales, Product, and Engineering, and informing product and process improvements. Candidates should be able to diagnose technical issues, communicate effectively, and represent customer needs in cross-functional settings. Fluency in Japanese, Korean, or Portuguese is required and the role can be based in a US hub or remote within the United States.

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Required Skills

Product Expertise
Email Support
Sales Collaboration
Customer Advocacy
Escalation Management
Trend Analysis
Pilot Programs
Tooling Recommendation
System Administration
Troubleshooting

+5 more

About Figma

figma.com

Figma is a cloud-based collaborative interface design platform that lets teams design, prototype, and ship digital products in one place. It combines vector design tools, interactive prototyping, real-time co-editing, component-based design systems, and FigJam whiteboarding to streamline ideation through handoff. Browser-first with desktop apps, Figma supports plugins, integrations, and developer workflows so designers, engineers, and stakeholders can iterate and give feedback together. Widely adopted by startups and enterprises, it emphasizes collaboration, consistency, and scalable design workflows with enterprise-grade features.